HTTP/1.0 200 OK Cache-Control: no-cache Date: Fri, 18 Oct 2024 15:55:44 GMT
Updated by system
SLA SC - 161230: SLA Warning sla changed from warning to fail
James Godwin,
Updated by agent
Trigger 3
Agent emailed Jessica Walter <jes.wal.41.14@gmail.com>
Trigger 3
Agent emailed Games Jodwin <games.jodwin@uk.deskprotesting.com>
Status changed from Awaiting Agent > Awaiting Agent to Awaiting Agent > Awaiting Agent 1
Updated by system
SLA SC - 161230: SLA Warning sla changed from ok to warning
TKT - Select Single selected: Five
TKT - Multi Select selected:
James Godwin,
Updated by agent
Trigger 3
Agent emailed Jessica Walter <jes.wal.41.14@gmail.com>
Trigger 3
Agent emailed Games Jodwin <games.jodwin@uk.deskprotesting.com>
SLA added: SC - 161230: SLA Warning
James Godwin,
Updated by agent
Trigger 3
Agent emailed Jessica Walter <jes.wal.41.14@gmail.com>
Trigger 3
Agent emailed Games Jodwin <games.jodwin@uk.deskprotesting.com>
Status changed from Awaiting User > Awaiting User to Awaiting Agent
James Godwin,
New ticket by agent
TKT - Hidden changed from (no value) to Default - Hidden
Status changed from Awaiting Agent > Awaiting Agent to Awaiting User
New ticket by agent via web interface — Ticket ID 365
Organization changed from None to SC-153585-B
Language changed from None to English
User Owner set to ID 10
Subject set to SC - 161230: SLA Warning - Take 3
Language changed from English to None
Assigned Agent changed from Unassigned to James Godwin
Brand set to [#1] Default
Department set to HR > HR - Sub 1
TKT - Select Single selected: One
TKT - Date Field changed from (no value) to Fri, 31st May 2024
TKT - Date & Time Field changed from (no value) to Thu, 22nd Aug 2024 12:40pm
TKT - Single Line Text changed from (no value) to Default - Single Line Text
TKT - Multi-Line Text changed from (no value) to Default - Multi Line Text
TKT - Radio Select selected: a
TKT - Multi Select selected:
TKT - Checkbox selected: